Follett 25CI414A-L Symphony Plus™ Ice And Water Dispenser

Soft Chewblet ice and drinking water from one compact service point.

The Follett Symphony Plus ice and water dispenser gives healthcare and commercial facilities an integrated alternative to installing a separate ice maker, storage bin, and water station. The 25CI414A-L continually replenishes soft, chewable Chewblet ice, holds a practical working reserve, and provides one-hand lever dispensing for patient-care areas, nursing stations, staff hydration points, and other controlled indoor locations.

Use the 25CI414A-L when the operation needs substantial daily production but doesn’t need hundreds of pounds stored at once. Its air-cooled configuration also avoids a condenser-water supply and drain, although the dispenser still requires potable water, drainage, dedicated electrical service, and adequate ventilation.

Follett publishes separate output ratings because incoming-water and room temperatures affect production. The warmer 340-pound rating is the safer planning figure for demanding locations. The 25-pound reserve can support steady service as new ice is produced, but a concentrated draw can empty the storage area faster than the machine replenishes it. Compare expected peak demand, not just the total number of users served during an entire day.

Chewblet comfort with quieter idle periods.

Chewblet is Follett’s soft, compressed nugget ice. Its chewable texture is designed for patient-care applications and also works well in hydration and beverage programs that prefer softer ice over hard cubes. Because ice dispenses directly into a cup or container, users don’t need to reach into an open storage bin.

Quiet Night reduces ice-making activity during qualifying idle periods. If the machine detects no dispensing activity during its programmed delay, it enters a sleep cycle and restarts when dispensing resumes or the sleep period ends. This feature can reduce unnecessary ice-making activity during low-demand hours, but it shouldn’t be interpreted as silent operation.

Plan the site before delivery.

The Follett Symphony Plus ice and water dispenser arrives assembled, but it isn’t a portable appliance. A successful installation requires permanent utilities, counter preparation, anchoring, ventilation, and maintenance access.

Before approving the location:

• Confirm that the counter and surrounding structure can support the dispenser.
• Keep the left-side air intake and right-side exhaust unobstructed.
• Provide a potable-water supply between 10 and 70 psi.
• Keep the incoming water within the manufacturer’s 45°F to 90°F operating range.
• Hard-pipe and insulate the drain, maintaining at least 1/4 inch of downward slope per foot.
• Position a water shutoff within the recommended 10 feet of the dispenser.
• Leave enough access above and beside the unit for cleaning and service.
• Follow the current Follett installation, operation, and service manual and applicable plumbing, electrical, sanitation, and building codes.

The unit must be level and secured as directed. Don’t install it outdoors, place it where water-jet cleaning is used, or block its ventilation openings.

Maintenance support doesn’t replace cleaning.

Automatic self-flushing helps remove concentrated impurities from the ice-making water circuit. Agion silver-based antimicrobial protection also protects specified treated ice- and water-contact components. Neither feature cleans the complete machine, treats the incoming water, sanitizes the finished ice, or replaces scheduled maintenance.

Follett’s current guidance calls for cleaning the drain line and drip pan weekly, cleaning the air-cooled condenser monthly, and cleaning and sanitizing the dispenser, ice machine, transport tube, storage area, and pressurized water system at least every six months. Environmental conditions and water quality can require more frequent service.

Use the chemicals, quantities, contact times, rinsing steps, and restart procedure specified by Follett. Don’t use vinegar or any cleaner, sanitizer, concentration, or procedure that Follett hasn’t approved for this model.

The Follett SafeCLEAN Plus ice machine cleaner is listed by Follett for this equipment when used according to the applicable instructions. Our commercial ice-machine cleaning guide can help with general planning, but the model manual remains the controlling source for cleaning, sanitizing, rinsing, and restarting the dispenser.

An appropriately sized Follett water-filtration system can help address sediment, unwanted tastes or odors, and other documented incoming-water concerns. Confirm the required flow and treatment with the filter specifications and local water conditions before ordering.

Follett Symphony Plus ice and water dispenser FAQs

Can the Follett Symphony Plus ice and water dispenser run continuously?

Yes. The 25CI414A-L is designed to remain connected during normal service and controls production automatically. A bin thermostat stops ice production when the storage area is full, and Quiet Night suspends production during qualifying idle periods. Turn the dispenser off for cleaning, service, extended closures, or any shutdown procedure required by the manual.

Is the Follett 25CI414A-L touchless?

No. The 25CI414A-L uses lever-activated dispensing. Follett’s SensorSAFE infrared configurations use an “S” suffix, so facilities requiring touchless activation should verify the complete model number before ordering.

How do I clean a Follett Symphony Plus ice machine?

Follow the current Follett manual for shutdown, ice removal, disassembly, approved chemicals, dilution, circulation, rinsing, sanitizing, reassembly, and restart. Use SafeCLEAN Plus and any approved sanitizer exactly as directed. Don’t use vinegar or another chemical unless Follett expressly approves it for this model and procedure.

Why isn’t my Follett ice machine dispensing ice?

First confirm that the machine has power, ice is available in the storage area, the drains are clear, the water supply is on, and congealed ice isn’t causing a jam. Lever-switch, dispense-motor, control-board, or wiring faults may require a qualified service technician. Repeatedly cycling the power won’t correct the underlying cause.

What is the warranty on the Follett 25CI414A-L?

Follett lists three years of parts-and-labor coverage and five years of compressor-parts coverage, subject to its current warranty terms, exclusions, registration requirements, and proper installation and maintenance. Review the complete warranty documentation before purchase.

The Follett Symphony Plus ice and water dispenser is a compelling fit when the site needs soft Chewblet ice, drinking water, and meaningful production from one countertop unit. Compare other commercial ice maker and water dispensers if the operation needs touchless activation, a different storage capacity, or another equipment format.

Check current availability and estimated lead time before checkout. Qualifying orders receive free shipping within the 48 contiguous United States; inside delivery, liftgate service, and other add-on services aren’t included. Review the complete shipping policy, order with the 30-Day Price Match Guarantee, or call 1-877-900-4423 for help confirming demand, utilities, placement, filtration, and the correct Follett configuration.